C-C4H56I-34 EXAM BOOTCAMP & C-C4H56I-34 VCE DUMPS & C-C4H56I-34 EXAM SIMULATION

C-C4H56I-34 Exam Bootcamp & C-C4H56I-34 VCE Dumps & C-C4H56I-34 Exam Simulation

C-C4H56I-34 Exam Bootcamp & C-C4H56I-34 VCE Dumps & C-C4H56I-34 Exam Simulation

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q12-Q17):

NEW QUESTION # 12
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

  • A. Warranty
  • B. Maintenance plan
  • C. Registered product
  • D. Customer

Answer: B,C

Explanation:
You can assign maintenance plans and registered products to an installed base. A maintenance plan defines the schedule and scope of service activities for an installed base or a registered product. A registered product is an instance of a product that is associated with a specific customer. You can create and assign maintenance plans and registered products using the Installed Base work center. References = Using an Installed Base, page 4 and 7.


NEW QUESTION # 13
Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?

  • A. The event types are enabled by default and cannot be changed.
  • B. In the timeline configuration
  • C. In the general configuration of Agent Desktop
  • D. In the Customer Hub screen configuration

Answer: B


NEW QUESTION # 14
What are the prerequisites for integrating external systems into Agent Desktop? Note: There are 2 correct answers to this question.

  • A. Machine learning
  • B. SAP Build Apps
  • C. SAP Cloud Integration
  • D. SAP Event Mesh

Answer: B,C


NEW QUESTION # 15
Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

  • A. Define specific restriction
  • B. Restricted
  • C. Full access
  • D. No access
  • E. Unrestricted

Answer: A,B,E

Explanation:
Access restriction types are used to define the level of access that a business role has for a business service.
There are three access restriction types available in SAP Service Cloud Version 2:
Unrestricted: This means that the business role has full access to all the data related to the business service, regardless of the ownership or the organizational unit.
Define specific restriction: This means that the business role has access to the data related to the business service based on certain criteria, such as the employee responsible, the territory, the account team, or the service organization. You can define the specific restriction rules for each business service in the business role details.
Restricted: This means that the business role has no access to the data related to the business service.
The business service is not visible or editable for the business role. References = Set Up Guide for SAP Service Cloud Version 2, page 10; Solution Guide for SAP Service Cloud Version 2, page 11


NEW QUESTION # 16
Which of the following actions can a Service Agent execute from the case "More Action" button?
Note: There are 3 correct answers to this question.

  • A. Delete
  • B. Handover
  • C. Mark as unread
  • D. Summary
  • E. Escalate

Answer: B,C,E

Explanation:
From the "More Actions" menu, Service Agents can:
* Mark as Unread (C): Flags the case for follow-up.
* Handover (D): Transfers the case to another agent or team.
* Escalate (E): Elevates the case to a higher support tier.
Why other options are incorrect:
* A. Delete: Restricted to administrative roles.
* B. Summary: A view option, not an actionable function.
References:
* SAP Service Cloud Agent Desktop Guide: "Case Actions and Workflow".


NEW QUESTION # 17
......

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